PATIENT’S AND FAMILY RIGHTS

YOU HAVE THE RIGHTS TO:

  1. Respectful and equal care for all, valuing individual beliefs without discrimination.
  2. Access to clear information about health status, treatment options, and prospects for recovery.
  3. Consent and control over treatment decisions, being informed about risks, benefits, and available alternatives.
  4. Privacy during medical treatment and confidentiality of all communications and records pertaining to your care and health status.
  5. Seek second opinions from different healthcare providers.
  6. Expect safety in the hospital setting, including the right to be free from all forms of abuse or harassment.
  7. Concise advice and guidance on promotive, preventive, and curative medicine, as well as relevant rehabilitation.
  8. Expect that the continuity of care will be maintained and be informed by your healthcare team about any potential changes.
  9. Be involved in care decisions, including the right to refuse treatment.
  10. Grievance Redressal: Voice complaints and have those complaints reviewed and, when possible, resolved.

YOU ARE RESPONSIBLE TO:

  1. Provide information about your health, history, and current condition.
  2. Ask questions and inquire about any unclear aspects of care or instructions.
  3. Understand, adhere to, and follow the healthcare team’s advice on prescribed care plans and treatment regimens.
  4. Acknowledge and accept consequences of your decisions, including any outcomes resulting from refusal or non-adherence to recommended care plans and treatment regimens, whether these decisions are made personally or by appointed representatives.
  5. Adhere to hospital policies and procedures.
  6. Treat other patients, visitors, and staff with respect and uphold their dignity.
  7. Meet financial commitments by fulfilling agreed-upon financial obligations to the hospital.
  8. Inform the healthcare team about any unexpected changes in your health condition.
  9. Respect the property of others and take good care of the facilities provided by Northern Heart Hospital.
  10. Inform the healthcare team about anticipated challenges in following treatments or if considering alternative traditional medicines and/or therapies.